The role of the public sector is increasingly important in providing solutions to the biggest societal challenges, from the global scale to the neighbourhood. A variety of public interventions may take place, such as the implementation of public policies, the delivery of transactional services to citizens and businesses and the governance of public goods and shared resources. In a scenario characterised by high complexity, tight resources and increased public scrutiny, a specific set of skills is required for designers and policymakers to conceive services and systems that are effective and efficient in generating the intended impact while being inclusive and forward-looking.

This course provides the context, the mental models and the tools for designing services and solutions in public organisations. Through a unique approach, blending elements of service design, public policy studies, behavioural economics, and futures thinking, participants will gain the ability to bring citizen-centricity, experience logic, experimentation and contextual awareness in the process and the output of public intervention.

Learn in your own time and pace how to design for public services, gain a systemic view of the public sphere, develop effective public-private partnerships, and build an effective toolbox to design public services and interventions that create meaningful impact and change.

The course is designed to let you dive into public service design and policy design in an engaging manner. You will follow a series of lessons bundled in 6 chapters. In total, the course consists of approximately 40 to 50 hours of material. Our team will monitor your progress, support you when needed, and offer expert feedback on your exercises. All course material, lessons, exercises, tools, etc., will remain available to you for a total of 12 weeks.

Are you a service designer, consultant or innovator working in and with the public administration, healthcare providers and non-profits such as NGOs and looking for a systemic view of the public sphere, in order to increase your leadership and advance your career? Are you a policy designer or maker, civil servant, or public employee who is looking for an effective toolbox to design public services and interventions that create meaningful impact and change? Or are you a social innovation, sustainability or corporate citizenship practitioner seeking to develop effective public-private partnerships? This course is tailored for professionals involved in designing public services.