January 2022 marked the first official full-time, in-house service design hire at Spotify. Since then, the service design guild at Spotify has expanded to over 30 members, embedded within various teams across the company.
So, what do service designers at Spotify do, you might wonder? How do they show up? Who do they serve, and how do they go about doing it? Grace Kwon, Spotify’s inaugural service designer, shares the behind-the-scenes of what service design looks like at Spotify today.
Find inspiration in the journey of an inaugural service designer at a global service provider
Learn what service design looks like for a worldwide digital service platform with over 456 million monthly active users
Get a better understanding of sense-making, facilitating, and untangling complex processes and data into digestible and reliable sources of truth
The talk will happen live via Zoom.
This talk is worth 1 SDC study point.
Case study, strategic design, business design
Grace Kwon (United States) is Senior Service Designer at Spotify & Faculty at Large at the School of Visual Arts. She has been uncovering business, brand, and customer insights as an expert Facilitator, Design Researcher, and Strategist.
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