Backstage tickets to the world of service design at Spotify
DESCRIPTION
January 2022 marked the first official full-time, in-house service design hire at Spotify. Since then, the service design guild at Spotify has expanded to over 30 members, embedded within various teams across the company.
So, what do service designers at Spotify do, you might wonder? How do they show up? Who do they serve, and how do they go about doing it? Grace Kwon, Spotify’s inaugural service designer, shares the behind-the-scenes of what service design looks like at Spotify today.
OUTCOMES
Find inspiration in the journey of an inaugural service designer at a global service provider
Learn what service design looks like for a worldwide digital service platform with over 456 million monthly active users
Get a better understanding of sense-making, facilitating, and untangling complex processes and data into digestible and reliable sources of truth
FORMAT
The talk will happen live via Zoom.
STUDY POINTS
This talk is worth 1 SDC study point.
KEYWORDS
Case study, strategic design, business design
360° SERIES
ABILITY 05 - Cope with complexity
LEVEL - EXplore
360° SERIES
ABILITY 05 - Cope with complexity
LEVEL - EXplore
Meet the speaker
Grace Kwon (United States) is Senior Service Designer at Spotify & Faculty at Large at the School of Visual Arts. She has been uncovering business, brand, and customer insights as an expert Facilitator, Design Researcher, and Strategist.
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