As designers, we have more power than we think. What we design impacts people and communities. Because of that, we should ask ourselves: "Will it harm or support underserved communities?" "Will it heal and empower individuals?" "What main challenges will I encounter while designing to serve this scope?" This starts with doing research in a radically different way, ethically and inclusively.
However, many designers and design researchers experience that it is sometimes difficult to get the buy-in. Focusing deeply on the wellbeing and growth of individuals when designing products and services is not always the way leadership teams envision their business. How to get started with inclusive research? How to stand up for what is right differently? Max will encourage you to use this session as yet another, or maybe the first means to develop your perspective on diversity, equity, and inclusion. This talk aims to empower design-minded individuals with definitions, scenarios, and reflection to think through how they can each take personal accountability in conducting inclusive research and creating products and services for trans and gender non-conforming customers.
Basic understanding of common terms as well as best practices when it comes to designing for trans and gender non-conforming folks
Empathy building through interactive activities that engage with real-life human experiences, scenarios, and interactions
Tips to incorporate inclusive research in your practice
The talk will happen live via Zoom.
This talk is worth 1 SDC study point.
Ethnography, ethics, cultural studies, anthropology, empathic design, inclusion
Max Masure (France, they/them) is a community-centered service designer and ethical UX researcher, DEI consultant, author, and public speaker. They were named one of the most influential leaders of DEI in 2019 and 2020 by Hive Learning.
© Service Design COLLEGE. All Rights Reserved.