Service design as a participatory and democratic practice
DESCRIPTION
We have recently witnessed the complex challenges for democracy at the local level. Indeed, the gap between decision-makers and the population is widening, and decision- making processes and governance systems are becoming increasingly opaque and unintelligible. In this new society of services, design can provide an answer and redefine new relationships between the governors and the governed. Among other things, it gives access to the complexity of decision-making processes by working on their tangibilisation, and improves the participation of stakeholders.
Based on observations and using case studies, Azza Rajhi will show how the use of experimentation, the systemic approach, and the co-production of solutions can lead to interesting results in design projects development. She advocates that these methods strengthen the cultural anchoring in the practice of service design and therefore allow to really impact people.
OUTCOMES
Explore the role played by design in an aspiring democracy
Learn about the possibility to share and redefine power dynamics through design while involving new and unusual stakeholders
Understand the difficulty of creating and sustaining spaces for multiplicity and representativity
Acknowledge the observer's biases; designing with awareness and actively seeking external feedback to validate assumptions
Learn to avoid 'engagement fatigue’ and the importance of engaging stakeholders
Understand the value of culturally anchored boundary objects to elucidate tacit and hidden knowledge and beliefs
FORMAT
The talk will happen live via Zoom.
STUDY POINTS
This talk is worth 1 SDC study point.
KEYWORDS
Participatory design, experimentation, co-creation
360° SERIES
ABILITY 04 - Involve all stakeholders
LEVEL - EXercise
360° SERIES
ABILITY 04 - Involve all stakeholders
LEVEL - EXercise
* Approximately EUR 16,50. Prices are exclusive of VAT. Non-EU citizens are exempt from VAT on e-services which includes online courses, workshops and talks.
Meet the speaker
Azza Rajhi (Tunisia) is a designer, PhD researcher, and an expert on the methods and the processes of design. Currently she is the Head of Experimentation in Accelerator Lab, UNDP-Tunisia.
After a career in graphic design and communication, Azza switched to design education at Design University in Tunis (ESSTED). Her doctoral thesis combines information design and systems thinking to co-design public information mechanisms in municipalities. At Accelerator Lab UNDP-Tunesia she deploys systems thinking, design and collective intelligence sessions for imagining and testing solutions through prototyping and fiction scenarios.
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