We are living in an era of long emergencies. COVID-19 is just the latest "new" emergency that is also exacerbating ongoing emergencies like climate change, wealth gaps, health inequity, racial inequity and unending social unrest. The joy and purpose we feel as designers can sometimes pale in these times, and even make us question our roles. The goal of this presentation is to help you take what you do best as service designers and connect to the systemic nature of long emergencies. Extending your ’service-oriented’ horizon to a ’system-oriented’ horizon.
Systemic design integrates systems thinking and human-centered design, to equip change-makers and champions with the tools they need to tackle highly complex challenges and systems change. You will be introduced to how the tools and trades of systems thinking and service design can be interwoven into a "triple diamond" and "quadruple diamond" to tackle change over longer time horizons.
Connect service design to the systemic nature of long emergencies
Learn how to combine tools and trades of systems thinking and service design
Learn what it takes to tackle change over longer time horizons
Case study examples
The talk will happen live via Zoom.
This talk is worth 1 SDC study point.
Systemic design, systems thinking, framing, design thinking, case study
Jerry Koh (Canada) is the Senior Director of Impact Coalitions at MaRS Discovery District, a charity founded in Toronto. He leads a team of experts in climate action, cleantech, inclusive smart cities and systemic innovation experts.
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