Moving through complexity
DESCRIPTION
As design becomes more valued in solving multi-dimensional problems, the need to address complexity is now a requirement for making meaningful change. We can see the need for design to think outside single solutions, experiences and journeys. Instead individual contributors and design teams will find it increasingly difficult to achieve holistic solutions with simplicity-something that design offers.
Jeannie Fung, Service Experience Lead at Ford Motors, will share her experience and anecdotes in embracing ambiguity and managing complexity through service design.
OUTCOMES
Get inspired by behind-the-scenes anecdotes from a design expert at an automobile manufacturer
Discover ways how to embrace ambiguity and manage complexity through service design
Case study examples
FORMAT
The talk will happen live via Zoom.
STUDY POINTS
This talk is worth 1 SDC study point.
KEYWORDS
Systems thinking, case study, futures thinking, design for transformation
360° SERIES
ABILITY 05 - COPE WITH COMPLEXITY
LEVEL - EXplore
360° SERIES
ABILITY 05 - COPE WITH COMPLEXITY
LEVEL - EXplore
Meet the speaker
Jeannie Fung (United States) is Service Experience Lead at Ford Motors and an adept practitioner of service design with a passion for improving human experiences through collective action.
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